FAQ

Boutiques and products

Our online store brings together the best brands of men's clothing, shoes and accessories, offering customers the most comprehensive range of exclusive wardrobes.

The store presents the main style trends: Classic/Business, Casual, Sport, Fashion, Event at prices identical to those in boutiques.

DOMINO.KZis a unique space that combines style, fashion focus and quality, which has no equal in Kazakhstan.

The entire e-boutique range can be found in our DOMINO boutique at:

DOMINO Almaty
st. Shevchenko 18, tel: +7 701 065 3777.

You can make a purchase without Registration, use the “Buy in 1 click” option. Just enter your phone number in the pop-up window and our stylist will contact you to clarify the details of the order.

Go to the Login page and click on the “Forgot your password?” button. Enter your email address that you used when registering. Click Reset Password.
An email with instructions will be sent to your address.

All products posted on the site are intended for personal consumption.

The order is formed based on the information provided by the Client by phone or through the website www.domino.kz.

The rules and conditions for the effective and safe use of products are indicated on the labels or in the product operating instructions.

The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days, in accordance with the current legislation of Kazakhstan “Law on the Protection of Consumer Rights”, “Civil Code of Kazakhstan”. Return of a Product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Product are preserved. When ordering perfumery and cosmetics products, these products are shipped only upon prepayment

If the Consumer refuses the Goods, DOMINO.kz must return to him the amount paid by the Consumer, excluding the costs of DOMINO.kz for delivery from the buyer and/or to the buyer of the returned goods, no later than 10 days from the date the Consumer submits the corresponding demand.

Mail delivery:

Ordered items arrive in the packaging of our online store.

Upon receipt of the parcel, carefully inspect its packaging for integrity and absence of external damage.

If the integrity of the packaging is damaged, dents or other damage is found, do not accept the parcel.

Require the delivery service workers to draw up a return certificate and send the order to the return address.

After this, you should contact our operators by phone and report the current situation.

If a manufacturing defect is discovered after opening the package, you can return the product by mail. To do this, contact our operator by phone +7 (701) 065-37-77. Please provide your order number, reason for the return and your contact information. Our operators will provide you with more complete information on the return process.

Consent to processing personal data

We guarantee that any information received from you will be stored securely and will not be used without your consent. We do not sell or transfer to third parties personal information obtained as a result of placing an order.

By placing an order through our online store domino.kz, you express your consent to the processing of your personal data specified by you during registration, as well as those specified in your personal account.

Personal data can be processed by the Operator on paper and/or electronic media. The purpose of collecting and processing personal data is to organize the sending by the Operator to your address of special offers, information about new products, services and promotions, other actions within the framework of its activities, as well as the fulfillment by the Online Store Operator of its obligations to you as a buyer of goods and/ or services.

By placing an order, you confirm your agreement with all of the above, and also undertake to comply with the rules of the user agreement. The online store reserves the right to change the rules of the Club program, as well as the Privacy Policy and User Agreement at its discretion.

Each Order is assigned by the domino.kz online store with a unique Order number in the online store database.

Orders are recorded using software in the online store database.

The Online Store provides the Buyer with the opportunity to check the composition and total cost of the Order, terms and delivery address, payment method, Buyer’s contact information (phone or email address), and Recipient’s data on the corresponding page of the Site, and confirm or refuse the Order.

Payment online

To pay online – select the payment method when placing your order: Payment online. After confirming the order, you will be taken to the payment system website, where you will need to enter your payment card details and undergo verification.

Bank transfer

An invoice will be sent to the e-mail you specified, which you can pay at any bank branch. As soon as payment for the goods is confirmed (from 12 to 24 hours), your order will be sent for delivery, and our manager will contact you and clarify all the details.

In order to make a purchase in the domino.kz online store, you need to choose one of two ordering options.

1.       Order through the website

If you have already decided on the size, color and style, you can place and pay for your order in cash or by bank transfer by selecting the product you like and going to the checkout section.

We guarantee you the confidentiality of the information provided to us and a secure payment transaction. After the operation, you will receive a confirmation by email and SMS message, your order is automatically forwarded to the online store manager for processing.

In your personal cart, you can view the items that you have already selected, check the color, size, model and other parameters that interest you. If you find an item that you did not order or have changed your mind about ordering it, you can easily remove it from the cart.

Ordering

1. On the page of the selected product - click the "Add to cart" button. Your item will automatically go into your shopping cart, which you can access using the link in the upper right corner.
2. You can continue shopping or pay for the selected product by clicking the "place order" button. Please provide your contact information (name, phone number) so that we can contact you. Choose a convenient payment and delivery method.

Note 1. If you liked the item, but you are not ready to buy it at the moment, then you can put it on your WISH LIST. During your next visit to the store, you can view it again. 

Note 2. If you are not registered in our online store, click the “Registration” button and follow the instructions until registration is completed.
If you are registered, enter your username and password in the appropriate field.
If you have forgotten your login or password, click “Recover password.”

Note 3. After confirming your order, you will receive an email confirming your order. Our manager will contact you by phone to clarify delivery conditions. The online store accepts orders daily, 24 hours a day. Orders are processed on weekdays from 11.00 to 20.00.

2.       Order by phone 

You can place an order by phone at the number  +7 (701) 065-37-77. Our managers will be happy to advise you about the products, their availability and place your order. 

Delivery of goods purchased in the online store domino.kz is carried out free of charge throughout the territory of Kazakhstan by courier to your door or to a courier service branch.

In the city of Almaty, and 20 kilometers from it, delivery of orders is carried out free of charge by our courier. Delivery is made the next day after order confirmation from 11:00 to 20:00.
If you are in doubt about the size, color or style, you can order several options. Try it on directly in front of the courier and choose what suits you best.
If you want to improve your style, our stylist will help you select options for looks, accessories and offer new solutions.

Delivery throughout Kazakhstan by courier services to your door
Delivery within Kazakhstan by courier services is free of charge, when purchasing goods, in case of cancellation of the order, the prepayment is not refundable.
Delivery time is 1-3 days after confirmation of the order.Delivery by In Kazakhstan, courier services are provided free of charge; when purchasing goods, in case of cancellation of the order, the prepayment is not refunded.

Delivery in Kazakhstan by courier services to the department
Delivery in Kazakhstan by courier services is free of charge, when purchasing goods, in case of cancellation of the order, the advance payment is not refundable. Delivery time is 1-3 days after order confirmation.

Be sure to check the packaging for damage upon receipt. If there are signs of damage or loss of integrity, do not accept the package. Draw up a return report and immediately notify us about it by contacting our online consultant at +7 (701) 065-37-77 or via messenger.
If, after opening the package, you notice that the product does not correspond to what you ordered on the website domino.kz, contact us. Our online consultant will provide you with all the necessary information about the return procedure.

Pickup
You can pick up your order in person at our DOMINO boutique. When ordering online, select the "Pickup" option and the selected products will be ready to receive the next day in the Almaty boutique.

Bank card on the website

If you have chosen this payment method, then on the checkout page, enter your card details: card number, expiration date, CVV/CVC code. After all data has been entered correctly, information about the payment status will appear. As soon as payment for the goods is confirmed, your order will be sent for delivery, and our manager will contact you and clarify all the details.

Cash on delivery to the courier service

If you have chosen this payment method, then you need to pay the cost of the goods to the courier service at the time of receiving the parcel.

Delivery of goods

Delivery of goods purchased in the DOMINO.KZ online store is free to any city in Kazakhstan.

Indicate a convenient address for receiving your purchase or select the nearest courier service branch in your city. Delivery time does not exceed 7 days from order confirmation.

On the service website, you can at any time check the current location of your order using the barcode identifier assigned to it, which we will send to you immediately after making a purchase. 

In Almaty, delivery of goods is carried out by the DOMINO.KZ courier service the next day after the purchase is made.

Indicate a convenient delivery address and contact phone number. Our manager will contact you and clarify the details. You can independently adjust the time, address, as well as the terms of delivery of purchased goods by calling us at +7 (701) 065-37-77
Calls are accepted on weekdays from 11:00 to 20:00

If the size or model does not suit you, you can easily exchange or return the product within 14 days from the date of purchase.
To exchange, you must first issue a return of the previous product. Returns of perfumery and cosmetic products are made only if the packaging is not damaged.
For more details, see the section “Exchange and Return".

ROLLS ROYCE in the world of gift certificates from DOMINO.

This is a brilliantly simple solution and the key to unlimited freedom in the world of luxury. The best gift for a modern Man.

By purchasing a gift certificate in the DOMINO.KZ online store you receive:

• The ability to operate the assortment of the DOMINO Online Store in Almaty; 
• The ability to control the balance of funds in the account via the Internet, purchase and pay for goods. 

The refund method corresponds to the payment method.
The buyer must send an email. address [email protected] letter with the subject “Return” and an attached file with a completed return application. (Application form) Please note that the details must be in the name of the customer. The term for transferring funds is 10 banking days. The period for crediting funds to the buyer's current account depends on the internal regulations of the receiving bank.
Application is a mandatory condition for the return.
When returning funds by postal order, the application must indicate a valid last name, first name and patronymic. Otherwise, the post office will be forced to refuse to issue you the transfer.

Cannot be returned according to Art. 30 of the Law of the Republic of Kazakhstan on the protection of consumer rights: perfumes and cosmetics, combs, gloves, jewelry made of precious metals, underwear, bed linen, hosiery, goods in aerosol packaging, etc. 

We attach great importance to the protection of the data you provide. Our privacy policy is based on the requirements General Regulation on the Protection of Personal Data data of the European Union (GDPR). More information can be found by reading Privacy Policy.