User Agreement
This User Agreement (hereinafter referred to as the Agreement) defines the principles of interaction between the parties when using the DOMINO website, which is a platform for posting information about goods, services, terms of sale and delivery, interaction with the online store located at the address on the Internet https://domino.kz (hereinafter referred to as the Site). All materials on the Site are protected, in accordance with the Law of the Republic of Kazakhstan “On Copyright and Related Rights,” intellectual property, including, but not limited to: text, graphic, visual, audiovisual, photographic materials; trademarks, logos; user interfaces, software products, Site structure.
1. Registration. User Profile
1.1. The user can be an individual who is fully capable and interested in ordering and purchasing goods for personal, non-commercial use.
1.2. To make purchases, the visitor must register on the Site: fill out the registration form. Or make a quick purchase - “Buy in 1 click”.
1.3. By registering, the User agrees to the terms of interaction set forth in this Agreement and on the pages of the Site. The user guarantees that the data he provides (full name, mobile phone, e-mail, etc.) is valid and truthful. The User agrees to the transfer of his personal data to the Site Administration, its processing, storage, transfer and use, including to third parties who are involved in fulfilling orders.
1.4. By placing an order, the User confirms his agreement with all the terms of making purchases through the Site and the principles of interaction set forth in this Agreement and on the pages of the Site.
1.5. To perform certain actions (such as Quick purchase, Refund for returned goods, etc.), the User may be required to perform additional actions and/or provide additional data.
2. Terms of purchase
2.1. Information about the Seller (details of the business entity) is indicated in the accompanying documents, which confirms the fact of transfer of the goods to the Buyer.
2.2. Data about a specific product and its cost are indicated on the product page on the Site. The Site Administration makes every effort to provide the most accurate information about the product. But for technical reasons, situations cannot be ruled out when the information may contain inaccuracies or appear incomplete. To ensure complete display of information, the Site Administration has the right to correct errors, change or update information about a product at any time.
2.3. Due to the specific visual display of products on electronic device screens, some colors may differ slightly from the color of actual samples.
2.4. The purchase of any products from this website requires your express agreement to be bound by the terms and conditions of purchase. The user cannot pay for a purchase without prior consent and acceptance of the terms and conditions defined below.
2.5. The user agrees to comply with all rules and restrictions established on this website regarding ordering, payment and delivery of goods.
2.6. Payment for purchased goods is carried out in accordance with established prices and payment methods. The user must review the payment terms before making a transaction.
2.7. The website administration reserves the right to make changes to these terms and conditions at any time without prior notice. Please clarify that the user cannot pay for the purchase without agreeing to the updated terms.
3. Procedure for placing an order
3.1. To place an order, the User selects a product, adds it to the Cart and submits an application.
3.2. By placing and submitting an order for execution, the Buyer confirms that he agrees with all the conditions for the purchase of this product set out in the Agreement, sections of the Site, and the product card. He is familiar with information about the product, terms of warranty, delivery, payment, return, etc. in an amount sufficient to complete the purchase. The buyer guarantees that the goods are ordered (purchased) by him in good faith, for personal (non-commercial) use.
3.3. The order is considered accepted for execution, and the purchase and sale agreement between the Buyer and the Seller is considered concluded, after the Buyer receives a notification to the email address specified during registration (or in another way), confirming the fact of acceptance of the order.
3.4. The Seller may reject the order if the goods are actually out of stock by notifying the Buyer by email (or other means). In this case, the rights and obligations of the parties related to the sale, delivery and transfer of the order to the Buyer and its payment are terminated, and the cost of the goods paid by the Buyer online with a bank card is returned to the card from which the payment was made.
4. Price and payment terms
4.1. The price of the goods is indicated in Ukrainian hryvnias, is determined taking into account the tax status of the Seller and may or may not include delivery costs.
4.2. The seller has the right to unilaterally, without warning, change the price of goods offered for purchase. Price changes are not allowed after the order has been accepted by the Seller for execution and the Buyer has received appropriate notification.
4.3. Methods of payment for goods available to Buyers may depend on the technical capabilities and commercial agreements of the Administration with the financial partners of the Site.
4.4. In case of detection of abuse on the part of the Buyer of the rights granted to him as a consumer by the legislation of Kazakhstan and this Agreement (ordering goods in volumes exceeding the reasonable needs of the consumer, the percentage of cancellations, refusals, returns exceeding normal), the Administration has the right to limit the Buyer in methods of payment for goods and demand exclusively prepayment by credit card at the time of ordering.
4.5. The goods must be fully paid for at the time of delivery.
5. Delivery of goods
5.1. Delivery is carried out throughout the territory of Kazakhstan.
5.2. When placing an order, the Buyer can independently select the type of delivery from the options offered on the Site.
5.3. The delivery service is considered provided at the time the order is received by the Buyer.
5.4. The order is considered completed at the time of its actual transfer to the Buyer against signature.
5.5. Ownership of the goods and the risks associated with them pass from the Seller to the Buyer at the time of transfer of the goods. Confirmation of the transfer of ownership of the goods is the Buyer’s signature on the invoice (receipt, delivery register, etc.) provided by the Seller, delivery service or courier.
6. Warranty conditions
6.1. For goods purchased through the Site, a guarantee is provided in accordance with the current legislation of Kazakhstan in the field of consumer protection and depending on the service policy of the Seller (manufacturer).
6.2. A warranty case is the identification by the Buyer of defects/significant defects in the goods at the time of receipt of the order (mechanical damage, incompleteness, defect, etc.) or during the operation of the goods during the established warranty period.
6.3. The warranty period is calculated from the date of purchase of the goods, which is indicated in the relevant document (receipt, check, warranty card, etc.), unless otherwise provided by law.
6.4. General warranty obligations of the Seller:
6.4.1. Ensuring free repair of goods
6.4.2. If repair is impossible, replace the product
6.4.3. If it is impossible to make such a replacement, compensation will be paid for the returned goods.
7. Return of goods
7.1. If the product does not meet the Buyer's expectations, he has the right to return the product within 14 (fourteen) days from the date of purchase, subject to the conditions stipulated by the Law of Kazakhstan “On Protection of Consumer Rights”.
7.2. When returning goods, the Buyer must fill out a return application (Application Form), indicating the name and quantity of the product, objective reasons for the return, as well as pack the goods in the original packaging, maintaining the appearance of the goods in the packaging. It is necessary to additionally package the goods in such a way as to protect the goods and the original packaging from possible damage during delivery. The seller has the right to refuse to accept the goods, which are returned if they were not packaged properly, as a result of which there are traces and/or damage on the goods (individual packaging) (including those that occur during transportation (scratches, dents, marking, etc.)) – as a product whose presentation has not been preserved by the Buyer.
7.3. The seller has the right not to accept goods that were sent on the terms of cash on delivery or payment for delivery.
7.4. Features of returning goods of inadequate quality (with significant shortcomings):
7.4.1. The buyer has the right to refuse to receive the goods if they identify any discrepancies/deficiencies at the time of receipt.
7.4.2. The return by the Buyer of goods, the inadequate quality of which is revealed after receipt (during operation) during the warranty period, is carried out in the manner established by the legislation of Kazakhstan and/or specified by the Seller when providing information about the goods, as well as in the accompanying documents for the goods.
7.4 .3. The Buyer's demands for the return of goods of inadequate quality with compensation for its cost are satisfied subject to the Buyer's compliance with the procedure and conditions for interaction between the parties upon the occurrence of a warranty case: filing an application within the prescribed time and method, providing all required documents, incl. guarantee card, provision of bank (card) account details for calculating compensation, etc.
7.4.4. The purchase and sale agreement is considered terminated, and the goods of inadequate quality are considered returned, on the day of actual receipt of such goods, subject to the provision of all required documents.
7.4.5. The Seller has the right to refuse to accept goods sent by the Buyer without providing the required documents.
7.4.6. If the Buyer does not provide all necessary documents within 1 (one) month, the Seller’s obligations to store such goods are terminated, and he has the right to dispose of the goods at his own discretion. The Seller is not obligated to carry out a return shipment for which the application has not been properly completed.
7.4.7. The Buyer's requirements are not subject to satisfaction if it is revealed that defects in the goods arose as a result of the Buyer's violation of the terms of use of the goods, the conditions of their storage or the terms of return.
8. Compensation for the cost of returned goods
8.1. Funds are returned to the Buyer after receipt of the goods and the Seller processes the Buyer's duly completed return application.
8.2. The period and method of returning funds to the Buyer is determined by the Seller in accordance with current legislation.
9. Loyalty programs. Marketing activities
9.1. The Administration may offer Buyers participation in loyalty programs and provide special conditions for program participants. The loyalty program may not apply to orders and purchases of individual products.
9.2. The Administration may conduct various events (activities) to keep Buyers informed regarding the Site and the products offered through the Site.
10. Customer support
10.1. The Administration and the Buyer maintain communication via email, telephone (SMS), Viber, mobile applications, advertisements and/or notifications.
10.2. If the Buyer wishes to refuse the Seller's information notifications, he can contact the support service or independently.
11. Site Privacy Policy
11.1. The Site Administration undertakes to maintain your privacy on the Internet. We attach great importance to protecting the data you provide. Our privacy policy is based on the requirements of General Data Protection Regulation European Union (GDPR). Also, you can configure the acceptance or blocking of cookie files in your browser yourself. Failure to accept cookies may limit the functionality of the Site.
11.2. The Site uses third-party Internet services that collect information independently of us: Google Analytics, Facebook.com, etc. The data they collect may be provided to other services within these organizations, and they may use the data to personalize advertising for their own advertising network. You can read the user agreements of these organizations on their websites. There you can refuse to collect personal data from them. The administration does not transfer personal data to other organizations and services not specified in this privacy policy. The only exception is the transfer of information under the legal requirements of government bodies authorized to carry out these actions.
11.3. Our Site may contain links to other websites that are not operated by us. We are not responsible for their content. We encourage you to read the privacy policy of each website you visit, if it has one.
11.4. The administration may update the privacy policy. We will notify you of any changes by posting the new privacy policy on this page. We monitor changes in legislation regarding personal data in the European Union and Kazahstan.
11.5. If you do not agree with this privacy policy, then you cannot use the services of the Site, in which case you should refrain from visiting the Site.
12. Final provisions
12.1. The administration has the right to make changes to the text of this Agreement without prior notice. Changes come into force after their publication.
12.2. By registering on the Site, the Buyer agrees to receive updated information, newsletters with the latest news, new arrivals, special offers and sales announcements, through any means of communication, including electronic notifications (e-mail), SMS, Viber, Push notifications .
12.3. The Buyer is responsible for the truthfulness and reliability of the information provided to the Administration, contained in his reviews/comments, and may be held liable for the provision and/or dissemination of false information, offensive information and/or violating the rights and legally protected interests of third parties, regardless of whether they are users of the Site or not.
12.4. If the Buyer wishes to stop purchasing on the Site and delete his profile, he must contact the support service with this request.
12.5. In case of violation of the terms of this Agreement (including ordering goods for commercial (entrepreneurial) activities (further sale)), the Buyer must compensate the Seller for losses associated with these violations.
12.6. The administration reserves the right to block the Buyer (deprive him of the opportunity to order and buy goods). Contact law enforcement agencies and transfer to them the data of such a Buyer if any actions of the Buyer, in the opinion of the Administration, have signs of abuse, fraud and/or may harm the interests of other Buyers and/or third parties.
Editors The agreement is valid from 06/07/2023